Terms & Conditions

Last updated on 01-05-2026 20:31:05

 

MOTHER'S DAY 2026 Notification

1. Due to the overwhelming volume of Mother’s Day orders, our response times may be longer than usual. We sincerely apologise if we were unable to respond to some customer queries promptly. Please rest assured that our support and operations teams are working continuously to assist every customer and ensure timely deliveries.

2. In cases where a delivery attempt fails due to an incorrect, incomplete, or unreachable address provided by the customer, re-delivery may not be possible. Since flowers are highly perishable and each bouquet is freshly handcrafted and customized specifically for your order, such products cannot always be re-attempted once dispatched.

3. In certain attempted-delivery cases, we may offer courier-based replacement gift items of equal or similar value in place of fresh flower bouquets, depending on product availability and delivery feasibility during the Mother’s Day period.

4. Orders placed late (after 11 AM as notified in the product page banner) during the Mother’s Day rush may be scheduled for delivery on the next available consecutive day. Our team will coordinate the revised delivery date and timing with the customer through email confirmation before processing such deliveries.

5. If the delivery location is situated on the outskirts of the city or significantly far from the main city center, additional delivery charges may apply in order to ensure timely and successful delivery through our logistics partners.

6. Due to the exceptional Mother’s Day demand, certain flowers, cakes, or related products may occasionally be substituted with similar items of equal or higher value because of temporary or regional availability constraints.

7. For late deliveries, missed deliveries, incorrect orders, or complaint-related cases, resolution requests will be accepted until 25 May 2026. Customers are requested to report and confirm such cases in writing by emailing orders@bloomsy.in. Please note that after 25 May 2026, we may not be able to process further complaints, replacement requests, or related claims. Our support team will proceed based only on written communication received from the customer.

8. For orders placed in non-serviceable locations, we reserve the right to fulfil the order using suitable courier-deliverable gift items available on our website.

9. In smaller towns, remote areas, or villages where fresh flowers or cakes are temporarily unavailable, we reserve the right to send alternate courier gift products of equal or similar value to ensure fulfillment of the order.

10. For orders dispatched through courier partners, tracking details will be shared with the customer once available, enabling customers to track their shipment directly.

11. For orders requiring courier-based replacement items, our operations team will wait for customer confirmation regarding the alternate products. If no confirmation is received, the order may remain on hold. Further processing will begin only after written confirmation is received from the customer.

12. Delivery date is an estimate. The date is not a guaranteed date of delivery. The actual delivery date will depend on our courier partners/ suppliers/ vendors in different cities, which will be notified to customers via email.
    

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between BLOOMSCART, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

• To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of our Services and the website is solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.
• The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
• You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
• You agree to pay us the charges associated with availing the Services.
• You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
• You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
• You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
• You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
• Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
• These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
• All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana
• All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

• TRegarding Whatsapp communication:

  By using our services, you agree to receive WhatsApp messages related to your orders and interactions with Bloomsy.

  You can opt out anytime by replying STOP.

  Bloomsy is not responsible for delays caused by external services.

  Contact: mybloomsy@gmail.com