Cancellation & Refund Policy

Last updated on 01-05-2026 20:31:05

Cancellation and Refund Terms for Rakhi 2026 and Combo Gift Orders

Due to the exceptionally high volume of Rakhi orders, our response and resolution times may be longer than usual. We sincerely apologise if we are unable to respond to every customer query promptly. Our support and operations teams are working continuously to assist customers and process pending orders and requests.

The following special cancellation, replacement and refund terms apply to Rakhi products, Rakhi combos and orders containing flowers, cakes, sweets, chocolates, personalised products or other accompanying gift items during the Rakhi 2026 festival period:

1. Cancellation before processing: Cancellation requests will be considered only when received immediately after the order is placed and before the order has been communicated to a vendor, prepared, personalised, packed or submitted to a delivery or courier partner.

   Once preparation, procurement, personalisation, packing or dispatch processing has begun, cancellation may not be possible.

2. Perishable and customised products: Flowers, cakes, sweets and other perishable products are freshly prepared for an individual order. Personalised products and specially assembled Rakhi combos are also prepared specifically for the customer.

   Consequently, cancellation or refund may not be available after preparation or customisation has started.

3. Estimated delivery dates: The selected delivery date is the planned dispatch or delivery date and not a guaranteed date of delivery. Actual delivery will depend on product availability and the operations of our courier partners, suppliers and vendors in different cities.

   A delay within the estimated Rakhi festival delivery period will not, by itself, automatically qualify an order for cancellation or refund.

4. Same-day orders during the Rakhi rush: Orders placed for same-day delivery during the Rakhi rush may be dispatched or delivered on the next available consecutive days, as communicated through the applicable product-page notice.

   Where confirmation is required, our team may coordinate the revised delivery schedule through email before processing the order. Such a revised schedule will not automatically make an order eligible for cancellation or refund once preparation or dispatch processing has begun.

5. Courier pickup and transit delays: Even after a same-day delivery or dispatch request has been created, the actual pickup or movement of the shipment may be delayed because of the exceptionally high volume of Rakhi orders being handled by delivery and courier companies.

   Delays caused by courier capacity, regional logistics constraints or circumstances outside Bloomsy’s direct control will be reviewed according to the order’s fulfilment status before any cancellation, replacement or refund decision is made.

6. Failed delivery caused by customer-provided information: If delivery fails because the customer provided an incorrect, incomplete or unreachable address, pincode or contact number, re-delivery may not be possible.

   Perishable products cannot always be reattempted after dispatch. Cancellation, replacement or refund eligibility in such cases will be reviewed according to the product condition, preparation status and expenses already incurred.

7. Recipient unavailability or refusal: If the recipient is unavailable, refuses delivery or cannot be contacted using the information provided with the order, the delivery attempt may be treated as completed for fulfilment-review purposes.

   Any further delivery attempt, replacement or refund will depend on product condition, delivery feasibility and additional charges, where applicable.

8. Rakhi combo gifts and split deliveries: A Rakhi combo may contain products fulfilled through different delivery channels. Fresh flowers or cakes may be delivered locally, while Rakhi, sweets, chocolates, personalised gifts or other non-perishable components may be dispatched through courier partners.

   Components of the same combo may therefore arrive separately. Delivery of one component does not necessarily mean that all components have been delivered.

   If only one component is delayed, unavailable or not delivered, any approved replacement, store credit or refund may be limited to the affected component rather than the complete combo order.

9. Product substitutions: Due to exceptional Rakhi demand and temporary or regional non-availability, Rakhi, flowers, cakes, sweets, chocolates, packaging or other combo components may be replaced with suitable products of equal or higher value.

   Where such substitutions are permitted in the applicable product description and preserve the value and overall theme of the order, a difference in colour, variety, brand, packaging or design will not by itself qualify the complete order for cancellation or refund.

10. Non-serviceable and remote locations: For non-serviceable locations, smaller towns, remote areas or villages where fresh products are unavailable, Bloomsy may fulfil the order using suitable courier-deliverable gift products of equal or similar value.

    Where an alternative product requires customer confirmation, the order may remain on hold until written approval is received. Refund eligibility will depend on whether preparation, procurement, personalisation or dispatch processing has already started.

11. Outskirts and additional delivery charges: If the delivery location is situated on the outskirts of a city or significantly far from the main city centre, additional delivery charges may apply.

    If the customer declines the additional delivery charges, cancellation or refund eligibility will be reviewed according to the order’s preparation and fulfilment status. Charges or expenses already incurred may not be refundable.

12. Courier-based replacement products: In certain attempted-delivery, unavailable-product or non-serviceable-location cases, Bloomsy may offer courier-deliverable replacement gifts of equal or similar value instead of fresh flowers, cakes or other perishable products.

    If customer confirmation is required and no written response is received, the order may remain on hold. Processing will resume after written confirmation is received.

13. Damaged, defective or incorrect products: Customers must notify Bloomsy promptly if an item is delivered in a damaged, defective or materially incorrect condition.

    The complaint must include the order number, a description of the issue and clear photographs of the delivered product and packaging. Bloomsy will review the available evidence before deciding whether the case qualifies for replacement, store credit, partial refund or refund.

14. Rakhi 2026 complaint deadline: Requests relating to delayed deliveries, missed deliveries, incorrect products, damaged items or other Rakhi 2026 order concerns must be submitted in writing by 10 September 2026.

    Customers must report the issue by emailing orders@bloomsy.in with the relevant order number and supporting details.

    After 10 September 2026, Bloomsy may not be able to process further complaints, replacement requests, refund requests or related claims concerning Rakhi 2026 orders.

15. Refund review and approval: Submitting a cancellation or refund request does not guarantee approval. Bloomsy will review the order status, product type, delivery attempt, supporting evidence and expenses already incurred before making a decision.

    Where a refund is approved, it will be processed to the applicable payment method according to the standard refund timeline stated in this policy.

By placing a Rakhi or Rakhi combo gift order, the customer acknowledges the festival-period delivery estimates, substitution conditions, split-delivery possibilities and cancellation limitations stated above.

We appreciate your patience, understanding and cooperation during the Rakhi festival period.

BLOOMSY believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• BLOOMSY does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the BLOOMSY, it’ll take 3-5 Days days for the refund to be processed to the end customer.