Cancellation & Refund Policy

Last updated on 01-05-2026 20:31:05

MOTHER'S DAY 2026 Notification

1. Due to the overwhelming volume of Mother’s Day orders, our response times may be longer than usual. We sincerely apologise if we were unable to respond to some customer queries promptly. Please rest assured that our support and operations teams are working continuously to assist every customer and ensure timely deliveries.

2. In cases where a delivery attempt fails due to an incorrect, incomplete, or unreachable address provided by the customer, re-delivery may not be possible. Since flowers are highly perishable and each bouquet is freshly handcrafted and customized specifically for your order, such products cannot always be re-attempted once dispatched.

3. In certain attempted-delivery cases, we may offer courier-based replacement gift items of equal or similar value in place of fresh flower bouquets, depending on product availability and delivery feasibility during the Mother’s Day period.

4. Orders placed late (after 11 AM as notified in the product page banner) during the Mother’s Day rush may be scheduled for delivery on the next available consecutive day. Our team will coordinate the revised delivery date and timing with the customer through email confirmation before processing such deliveries.

5. If the delivery location is situated on the outskirts of the city or significantly far from the main city center, additional delivery charges may apply in order to ensure timely and successful delivery through our logistics partners.

6. Due to the exceptional Mother’s Day demand, certain flowers, cakes, or related products may occasionally be substituted with similar items of equal or higher value because of temporary or regional availability constraints.

7. For late deliveries, missed deliveries, incorrect orders, or complaint-related cases, resolution requests will be accepted until 25 May 2026. Customers are requested to report and confirm such cases in writing by emailing orders@bloomsy.in. Please note that after 25 May 2026, we may not be able to process further complaints, replacement requests, or related claims. Our support team will proceed based only on written communication received from the customer.

8. For orders placed in non-serviceable locations, we reserve the right to fulfil the order using suitable courier-deliverable gift items available on our website.

9. In smaller towns, remote areas, or villages where fresh flowers or cakes are temporarily unavailable, we reserve the right to send alternate courier gift products of equal or similar value to ensure fulfillment of the order.

10. For orders dispatched through courier partners, tracking details will be shared with the customer once available, enabling customers to track their shipment directly.

11. For orders requiring courier-based replacement items, our operations team will wait for customer confirmation regarding the alternate products. If no confirmation is received, the order may remain on hold. Further processing will begin only after written confirmation is received from the customer.

12. Delivery date is an estimate. The date is not a guaranteed date of delivery. The actual delivery date will depend on our courier partners/ suppliers/ vendors in different cities, which will be notified to customers via email.

BLOOMSY believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• BLOOMSY does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the BLOOMSY, it’ll take 3-5 Days days for the refund to be processed to the end customer.