Shipping Policy

Effective Date: 25 Aug 2024

Shipping Information for Rakhi 2026 and Combo Gift Orders

Due to the exceptionally high volume of Rakhi orders, our response and order-update times may be longer than usual. We sincerely apologise if we are unable to respond to every customer query promptly. Our support and operations teams are working continuously to process orders, coordinate shipments and assist customers.

The following special shipping and delivery conditions apply to Rakhi products, Rakhi combos and orders containing flowers, cakes, sweets, chocolates, personalised products or other accompanying gift items during the Rakhi 2026 festival period:

Estimated dispatch and delivery dates: The delivery date selected while placing an order is the planned dispatch or delivery date and not a guaranteed date of delivery.

The actual dispatch and delivery dates will depend on product availability and the operations of our courier partners, local delivery partners, suppliers and vendors in different cities.
Same-day delivery during the Rakhi rush: “Same-Day Delivery” during the Rakhi festival period should be understood as an estimated same-day dispatch or delivery attempt and not as guaranteed delivery on the same calendar date.

Orders placed for same-day delivery during the Rakhi rush, as notified through the applicable product-page banner, may be scheduled for dispatch or delivery on the next available consecutive days.
Courier and delivery-partner pickup delays: Even after Bloomsy has created a same-day delivery or courier-dispatch request, the actual pickup may be delayed because of the exceptionally high volume of Rakhi shipments being handled by delivery and courier companies.

Pickup confirmation, tracking generation and the first tracking update may therefore take longer than usual.
Rakhi combo gifts and split shipments: Rakhi combo gifts may contain products fulfilled through different delivery channels. Fresh flowers and cakes may be delivered locally, while Rakhi, sweets, chocolates, personalised gifts and other non-perishable products may be dispatched through courier partners.

Components of the same combo order may consequently be dispatched separately, receive different tracking details and arrive at different times. Delivery of one component does not necessarily mean that all components have been delivered.
Local delivery and courier fulfilment: The appropriate fulfilment method will be selected according to the product type, destination, local availability and delivery feasibility.

Bloomsy may use local florists, regional vendors, independent delivery partners or national courier companies to fulfil different components of an order.
Non-serviceable locations: For orders placed for locations that are not serviceable through our local fresh-product delivery network, Bloomsy reserves the right to fulfil the order using suitable courier-deliverable gift products available on our website.

Any alternative product will, wherever reasonably possible, retain a similar value, purpose or Rakhi theme.
Smaller towns, remote areas and villages: In locations where fresh flowers, cakes or other locally fulfilled products are temporarily unavailable, Bloomsy may dispatch alternative courier-compatible gift products of equal or similar value.

Delivery to such locations may require additional transit time beyond the selected or estimated delivery date.
Outskirts and distant delivery locations: If the delivery location is situated on the outskirts of a city or significantly far from the main city centre, additional delivery charges may apply.

Our team may contact the customer by email to confirm the applicable charge or request an alternative serviceable delivery address before further processing.
Product substitutions: Due to exceptional Rakhi demand and temporary or regional non-availability, Rakhi, flowers, cakes, sweets, chocolates, packaging or other combo components may be replaced with suitable products of equal or higher value.

Wherever reasonably possible, substitutions will preserve the value, purpose and overall Rakhi theme of the original order. Product-specific substitution information displayed on the relevant product page will also apply.
Confirmation of alternative products: If a courier-compatible replacement requires customer confirmation, our Operations Team will contact the customer through email.

If written confirmation is not received, the affected order or shipment may remain on hold. Further processing will begin after the required confirmation is received.
Shipping address and contact information: Customers are responsible for providing a complete and accurate delivery address, pincode, recipient name and reachable contact number.

Bloomsy will not be responsible for delays or unsuccessful delivery attempts resulting from incorrect, incomplete or unreachable information supplied with the order.
Failed delivery attempts: If delivery fails because of an incorrect or incomplete address, an unreachable recipient, recipient unavailability, refusal to accept the order or access restrictions at the delivery location, re-delivery may not always be possible.

Flowers, cakes and other perishable products are freshly prepared and may not be suitable for another delivery attempt after dispatch. Any reattempt will depend on product condition, delivery feasibility and applicable additional charges.
Delivery to restricted locations: Deliveries to offices, hospitals, hotels, gated communities, hostels, campuses and other restricted premises will be subject to the access and security rules of the relevant location.

Delivery to a reception desk, security desk or authorised representative at such a location may be treated as successful delivery.
Courier tracking: For orders dispatched through courier partners, tracking details will be shared once they become available.

Tracking information may not become active immediately after dispatch. Customers should allow the courier company sufficient time to scan the shipment and publish the first tracking update.
Delivery confirmation and coordination: Where a revised delivery date, replacement product or alternative delivery method requires approval, our team may wait for written customer confirmation before processing the affected shipment.

Delays caused by the absence of required confirmation will be added to the applicable shipping timeline.
Reporting shipping concerns: Concerns relating to delayed shipments, missed deliveries, incorrect products, damaged packages or incomplete Rakhi combo orders must be submitted in writing by 10 September 2026.

Customers must email orders@bloomsy.in with the order number, issue details and clear photographs of the delivered items and packaging, where applicable.

After 10 September 2026, Bloomsy may not be able to process further complaints, replacement requests or related claims concerning Rakhi 2026 shipments.

Requests for cancellation, replacement or refund will be handled according to our Cancellation & Refund Policy.

By placing a Rakhi or Rakhi combo gift order, the customer acknowledges that festival-period dispatch and delivery dates are estimates and that split shipments, product substitutions, courier fulfilment or revised delivery schedules may be required.

We appreciate your patience, understanding and cooperation during the Rakhi festival period.

Welcome to Bloomsy. This Shipping Policy applies to all purchases made through our website, www.bloomsy.in. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Processing Time: Orders are processed and shipped within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. If you do not receive an email confirmation, please check your spam/junk folder or contact our customer support.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Delivery by the next business day.

Delivery times are estimates and may vary depending on your location, shipping method, and order size. We are not responsible for delays caused by shipping carriers, weather, or any other factors beyond our control.

3. Shipping Rates

Shipping rates are calculated based on the total weight of your order and your delivery location. The exact shipping cost will be displayed at checkout before you complete your purchase.

Standard Shipping: Rs. 100
Expedited Shipping: Rs. 200
Overnight Shipping: Rs. 250
Free Shipping: We offer free standard shipping on orders over Rs. 2000.

4. International Shipping

We ship internationally to select countries. Please note that international shipping rates and delivery times vary depending on the destination country. The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.

Estimated Delivery Time: 10-15 business days (varies by destination)
International Shipping Rates: Calculated at checkout

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website or via our tracking page on www.bloomsy.in.

6. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. If your shipping address is within a restricted area, we will notify you to arrange an alternative shipping address or cancel your order.

7. Damaged or Lost Packages

Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly.
Lost Packages: If your package is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to locate your package or issue a replacement or refund.

8. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.